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Privacy Policy

Established in the year 2015, Truly Tribal has come along all this way inspiring pure forms of various types of tribal/ folk/ traditional arts present across this diverse land of India. As a social enterprise, we aim to reach even the most difficult terrains making sure that no forms of creativity go in vain and lead us to become biggest Indian Art & Culture Heritage Hub. We, at Truly Tribal, value our consumer’s trust placed in our brand. We insist upon the highest standards for secure transactions and customer information privacy. Do read the following statements to learn about our information gathering practices. 

What Does This Privacy Policy Cover?
We store personally identifiable information (email address, name, phone number, address, etc.) from our registered customers when a free account is set up with While one can browse through our site without the registration process, for the purpose of placing an order, one has to complete the registration process by filling all the valid information.
We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you.

Do We Protect Your Private Information?
Any information that our consumers share with us, stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as other specific information.

Information Sharing
To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfilment. Apart from this, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.

We re associated with the specific payment gateway i.e. Razorpay and do deals with courier companies which is DTDC, Shiprocket and we estimate our products deliver within 3 - 6 days depending upon the geographical condition of your Delivery point. and its affiliates shall share some or all of your personal information with other business entities, should we (or our associates) plan to merge with, or be acquired by that business entity. On occurrences of such transactions, the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Why Do We Use Your Demographic or Profile Data?
The personal information provided is used for fulfilling the services request placed by you. We do use your contact information to send you intimation of your orders, new products & offers from time to time, based on your previous orders placed & your interests.

This information will also be used to resolve disputes, troubleshoot problems, promoting safe service, collect fee (owed- billing), measure interests of our products & services, customize shopping / browsing experience, protect us against erroneous / fraudulent transactions, and other criminal activities, enforce the terms and conditions for shopping / use-age of the webpage and as described to you at the time of collection of such relevant information.

We continually aim to improve our service and gather suggestions to improve our range offered, the data collected is also used to analyze demographic and profile data about our users and their activity on our website.

We may indulge you in taking up & completing optional online surveys, in which, the consumer’s information and demographic information (like zip code, age, or income level) will be asked. We use this data to tailor your online experience, providing you with content that we think you might be interested in & we would endeavor to display content according to your shopping and browsing preferences.

About Cookies
A "cookie" is a small piece of information stored by a server on a browser, so it can be later read back (on being required). They are useful for enabling browsers to remember information specific to any given user. places both permanent and temporary cookies in your  computer's hard drive. cookies do not contain any of your personally identifiable information.

Note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of any changes, please review this policy periodically.

If you have any questions or concerns regarding our privacy policies, please feel free to send a detailed email to us at

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